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Sony Assurance Launches "Sign Language/Conversation-in-Writing Service"

Sep. 3, 2019

On September 2, 2019, Sony Assurance, a wholly owned non-life insurance subsidiary of Sony Financial Holdings Inc., launched a "sign language/conversation-in-writing service" for the accident-response and road services on its automobile insurance, as well as insurance claim procedures on medical and fire insurance.

■ Service Overview
Sony Assurance uses a service, provided by PLUSVoice, a company interprets communications into sign language or conversations in writing by utilizing communication technologies. With this service, PLUSVoice's operators interpret between voice and sign language or conversation in writing, enabling real-time communication between customers with hearing or speaking disabilities and Sony Assurance's representatives.

■ Target Products and Services
・Automobile insurance: Accident-response service, road service
・Medical insurance: Insurance claim procedures
・Fire insurance: Insurance claim procedures, home assistance service

Sony Assurance continues working to further increase the quality and expand the range of its services to enable accident resolution in a manner that provides peace of mind to customers and facilitate smooth insurance claims and other procedures.

Note: This is an English-language summary of a Japanese announcement made by Sony Assurance on September 3, 2019. The summary was prepared by Sony Financial Holdings solely for convenience of non-Japanese readers.