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Sony Life to Disclose the FY11.2Q Status of Insurance Claim, Benefit Payments, and the Number of Customer Complaints

November 30, 2011

1. The Status of Insurance Claim and Benefit Payments for the FY11.2Q

During the second quarter of the fiscal year ending March 31, 2012 (July 1, 2011 to September 30, 2011), the number of policies on which payments were made and the number of policies on which non-payment decisions were made were as follows.

  • Lists of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.

    Second quarter ended September 30, 2011 (July 1, 2011 to September 30, 2011)
For Claims(Number of Policies)

Claims
Death Disaster Severe
Injury		 Other Total
Invalid, as fraudulent 0 0 0 0 0
Invalid, as acquired for illegal purposes 0 0 0 0 0
Cancelled for nondisclosure reasons 0
 0 0 4
 4
Cancelled for grave reason 0 0 0 0 0
Justified exclusion 23
 0
 0 0 23
Outside scope of reasons for payment 1 0 25
 3 29
Other 0 0 0 0 0
Total of number on which non-payment decisions were made 24 0
 25
 7
 56
Total number on which payments were made 1,019 17
 46 314 1,396


For Benefits(Number of Policies)

Benefits
Death Hospitalization Surgery Severe
Injury		 Other Total
Invalid, as fraudulent 0 0 0 0 0 0
Invalid, as acquired for illegal purposes 0 0 0 0 0 0
Cancelled for nondisclosure reasons 0
 81
 46
 0 3
 130
Cancelled for grave reason 0 0 0 0 0 0
Justified exclusion 6
 11 8
 0 0 25
Outside scope of reasons for payment 0 45 2,179 4
 3 2,231
Other 0 2
 0
 0 7
 9
Total of number on which non-payment decisions were made 6
 139 2,233 4
 13 2,395
Total number on which payments were made 557 29,363 18,527 16 2,643 51,106


For Claims and Benefits Total(Number of Policies)

Total
Invalid, as fraudulent 0
Invalid, as acquired for illegal purposes 0
Cancelled for nondisclosure reasons 134
Cancelled for grave reason 0
Justified exclusion 48
Outside scope of reasons for payment 2,260
Other 9
Total number on which non-payment decisions were made 2,451
Total number on which payments were made 52,502

Note: Those lists above are recorded based on the calculation methods of Life Insurance Association of Japan.


  • Quarterly disclosure of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.
(Number of Policies)

Total number on
which payments
were maid		 Total number on
which non-payments
were maid
FY10.1Q 49,054 2,143
FY10.2Q 49,550 2,241
FY10.3Q 50,063 2,328
FY10.4Q 49,096 2,372
FY11.1Q 49,657 2,427
FY11.2Q 52,502 2,451


2. The Number of Customer Complaints for the FY11.2Q

The number of complaints received during the second quarter ended September 30, 2011 (July 1, 2011 to September 30, 2011) was as follows.

  • Definition of complaint
    • A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
    • An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
  • Number of complaints received
Topic First quarter ended September 30, 2011
(July 1, 2011 to September 30, 2011)

Percentage of Total
Enrollment in insurance policy 898 17.8%
Payment of claims 658 13.0%
Post-signing procedures or dividends 2,253 44.6%
Payment of claims or benefits 486 9.6%
Other 760
 15.0%
Total 5,055 100.0%

Notes: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of October 31, 2011.


Note: This is an English-language summary of a Japanese announcement made by Sony Life on November 30, 2011. The summary was prepared by Sony Financial Holdings Inc. solely for convenience of non-Japanese readers.

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