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Sony Life to Disclose the FY11.1Q Status of Insurance Claim, Benefit Payments, and the Number of Customer Complaints

August 31, 2011

1. The Status of Insurance Claim and Benefit Payments for the FY11.1Q

During the first quarter of the fiscal year ending March 31, 2012 (April 1, 2011 to June 30, 2011), the number of policies on which payments were made and the number of policies on which non-payment decisions were made were as follows.

  • Lists of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.

    First quarter ended June 30, 2011 (April 1, 2011 to June 30, 2011)
For Claims(Number of Policies)
Claims
Death Disaster Severe
Injury		 Other Total
Invalid, as fraudulent 0 0 0 0 0
Invalid, as acquired for illegal purposes 0 0 0 0 0
Cancelled for nondisclosure reasons 5 0 0 2 7
Cancelled for grave reason 0 0 0 0 0
Justified exclusion 14 1 0 0 15
Outside scope of reasons for payment 1 0 19 3 23
Other 0 0 0 0 0
Total of number on which non-payment decisions were made 20 1 19 5 45
Total number on which payments were made 1,192 34 54 303 1,583


For Benefits(Number of Policies)
Benefits
Death Hospitalization Surgery Severe
Injury		 Other Total
Invalid, as fraudulent 0 0 0 0 0 0
Invalid, as acquired for illegal purposes 0 0 0 0 0 0
Cancelled for nondisclosure reasons 1 111 60 0 6 178
Cancelled for grave reason 0 0 0 0 0 0
Justified exclusion 10 11 7 0 0 28
Outside scope of reasons for payment 0 43 2,101 8 3 2,155
Other 0 8 2 0 11 21
Total of number on which non-payment decisions were made 11 173 2,170 8 20 2,382
Total number on which payments were made 630 27,530 17,293 17 2,604 48,074


For Claims and Benefits Total(Number of Policies)
Total
Invalid, as fraudulent 0
Invalid, as acquired for illegal purposes 0
Cancelled for nondisclosure reasons 185
Cancelled for grave reason 0
Justified exclusion 43
Outside scope of reasons for payment 2,178
Other 21
Total number on which non-payment decisions were made 2,427
Total number on which payments were made 49,657

Note: Those lists above are recorded based on the calculation methods of Life Insurance Association of Japan.


  • Quarterly disclosure of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.
(Number of Policies)
Total number on
which payments
were made		 Total number on
which non-payments
were made
FY10.1Q 49,054 2,143
FY10.2Q 49,550 2,241
FY10.3Q 50,063 2,328
FY10.4Q 49,096 2,372
FY11.1Q 49,657 2,427


2. The Number of Customer Complaints for the FY11.1Q

The number of complaints received during the first quarter ended June 30, 2011 (April 1, 2011 to June 30, 2011) was as follows.

  • Definition of complaint
    • A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
    • An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
  • Number of complaints received
Topic First quarter ended June 30, 2011
(April 1, 2011 to June 30, 2011)
Percentage of Total
Enrollment in insurance policy 802 16.4%
Payment of claims 653 13.3%
Post-signing procedures or dividends 2,091 42.6%
Payment of claims or benefits 499 10.2%
Other 861 17.5%
Total 4,906 100.0%

Notes: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of July 31, 2011.


Note: This is an English-language summary of a Japanese announcement made by Sony Life on August 31, 2011. The summary was prepared by Sony Financial Holdings Inc. solely for convenience of non-Japanese readers.

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