Information

Sony Life to Disclose the FY09.4Q Status of Insurance Claim, Benefit Payments, and the Number of Customer Complaints

May 31, 2010

1. The Status of Insurance Claim and Benefit Payments for the FY09.4Q

During the fourth quarter ended March 31, 2010 (January 1, 2010 to March 31, 2010), the number of policies on which payments were made and the number of policies on which non-payment decisions were made were as follows.

• Lists of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.
  
  Fourth quarter ended March 31, 2010 (January 1, 2010 to March 31, 2010)

For Claims(Number of Policies)

	Claims
	Death	Disaster	Severe Injury	Other	Total
Invalid, as fraudulent	0	0	0	0	0
Invalid, as acquired for illegal purposes	0	0	0	0	0
Cancelled for nondisclosure reasons	2	0	0	2	4
Cancelled for grave reason	0	0	0	0	0
Justified exclusion	14	0	0	3	17
Outside scope of reasons for payment	0	0	22	6	28
Other	1	0	0	0	1
Total of number on which non-payment decisions were made	17	0	22	11	50
Total number on which payments were made	964	5	48	228	1,245

For Benefits(Number of Policies)

	Benefits
	Death	Hospitalization	Surgery	Severe Injury	Other	Total
Invalid, as fraudulent	0	0	0	0	0	0
Invalid, as acquired for illegal purposes	0	0	0	0	0	0
Cancelled for nondisclosure reasons	0	75	33	0	2	110
Cancelled for grave reason	0	0	0	0	0	0
Justified exclusion	9	9	2	0	0	20
Outside scope of reasons for payment	0	39	1,726	7	6	1,778
Other	0	3	2	0	5	10
Total of number on which non-payment decisions were made	9	126	1,763	7	13	1,918
Total number on which payments were made	521	25,773	17,034	21	2,396	45,745

For Claims and Benefits Total(Number of Policies)

	Total
Invalid, as fraudulent	0
Invalid, as acquired for illegal purposes	0
Cancelled for nondisclosure reasons	114
Cancelled for grave reason	0
Justified exclusion	37
Outside scope of reasons for payment	1,806
Other	11
Total number on which non-payment decisions were made	1,968
Total number on which payments were made	46,990

Notes: Those lists above are recorded based on the calculation methods of Life Insurance Association of Japan. Those lists above includes number of policies on which payments were made and the number of policies on which non-payment decisions were made for group insurance products from the third quarter ended December 31, 2009.

• Quarterly disclosure of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.

(Number of Policies)

	Total number on which payments were maid	Total number on which non-payments were maid
FY2008 3Q	45,565	1,965
FY2008 4Q	44,994	1,781
FY2009 1Q	45,666	1,899
FY2009 2Q	45,678	1,845
FY2009 3Q	46,858	2,018
FY2009 4Q	46,990	1,968

2. The Number of Customer Complaints for the FY09.4Q

The number of complaints received during the fourth quarter ended March 31, 2010 (January 1, 2010 to March 31, 2010) was as follows.

• Definition of complaint
  • A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
  • An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
• Number of complaints received

Topic	Fourth quarter ended March 31, 2010 (January 1, 2010 to March 31, 2010)
		Percentage of Total
Enrollment in insurance policy	961	23.2%
Payment of claims	411	9.9%
Post-signing procedures or dividends	1,694	40.9%
Payment of claims or benefits	404	9.7%
Other	674	16.3%
Total	4,144	100.0%

Note: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of April 30, 2010.

Note: This is an English-language summary of a Japanese announcement made by Sony Life on May 31, 2010. The summary was prepared by Sony Financial Holdings Inc. solely for the convenience of non-Japanese readers.