Information

Sony Life to Disclose the FY09.3Q Status of Insurance Claim, Benefit Payments, and the Number of Customer Complaints

February 26, 2010

1. The Status of Insurance Claim and Benefit Payments for the Third Quarter of FY09

During the third quarter of the fiscal year ending March 31, 2010 (October 1, 2009 to December 31, 2009), the number of policies on which payments were made and the number of policies on which non-payment decisions were made were as follows.

• Lists of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.
  
  Third quarter of the fiscal year ending March 31, 2010 (October 1, 2009 to December 31, 2009)

For Claims(Number of Policies)

	Claims
	Death	Disaster	Severe Injury	Other	Total
Invalid, as fraudulent	0	0	0	0	0
Invalid, as acquired for illegal purposes	0	0	0	0	0
Cancelled for nondisclosure reasons	1	0	0	2	3
Cancelled for grave reason	0	0	0	0	0
Justified exclusion	8	0	0	2	10
Outside scope of reasons for payment	0	0	20	1	21
Other	0	0	0	0	0
Total of number on which non-payment decisions were made	9	0	20	5	34
Total number on which payments were made	969	18	45	231	1,263

For Benefits(Number of Policies)

	Benefits
	Death	Hospitalization	Surgery	Severe Injury	Other	Total
Invalid, as fraudulent	0	0	0	0	0	0
Invalid, as acquired for illegal purposes	0	0	0	0	0	0
Cancelled for nondisclosure reasons	0	90	51	0	4	145
Cancelled for grave reason	0	0	0	0	0	0
Justified exclusion	5	13	4	0	0	22
Outside scope of reasons for payment	0	45	1,743	9	9	1,806
Other	0	2	2	0	7	11
Total of number on which non-payment decisions were made	5	150	1,800	9	20	1,984
Total number on which payments were made	485	25,665	17,003	17	2,425	45,595

For Claims and Benefits Total(Number of Policies)

	Total
Invalid, as fraudulent	0
Invalid, as acquired for illegal purposes	0
Cancelled for nondisclosure reasons	148
Cancelled for grave reason	0
Justified exclusion	32
Outside scope of reasons for payment	1,827
Other	11
Total number on which non-payment decisions were made	2,018
Total number on which payments were made	46,858

Notes: Those lists above are recorded based on the calculation methods of Life Insurance Association of Japan. Those lists above includes number of policies on which payments were made and the number of policies on which non-payment decisions were made for group insurance products from the third quarter ended December 31, 2009.

• Quarterly disclosure of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.

(Number of Policies)

	Total number on which payments were maid	Total number on which non-payments were maid
FY2008 3Q	45,565	1,965
FY2008 4Q	44,994	1,781
FY2009 1Q	45,666	1,899
FY2009 2Q	45,678	1,845
FY2009 3Q	46,858	2,018

2. The Number of Customer Complaints for the Third Quarter of FY09

The number of complaints received during the third quarter of the fiscal year ending March 31, 2010 (October 1, 2009 to December 31, 2009) was as follows.

• Definition of complaint
  • A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
  • An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
• Number of complaints received

Topic	Third quarter of the fiscal year ending March 31, 2010 (October 1, 2009 to December 31, 2009)
		Percentage of Total
Enrollment in insurance policy	821	18.2%
Payment of claims	413	9.1%
Post-signing procedures or dividends	1,677	37.1%
Payment of claims or benefits	476	10.5%
Other	1,132	25.1%
Total	4,519	100.0%

Note: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of February 16, 2010.

Note: This is an English-language summary of a Japanese announcement made by Sony Life on February 26, 2010. The summary was prepared by Sony Financial Holdings Inc. solely for the convenience of non-Japanese readers.