Information

Sony Life to Disclose the FY09 2Q Status of Insurance Claim and Benefit Payments and the Number of Customer Complaints

November 30, 2009

1. The Status of Insurance Claim and Benefit Payments for the Second Quarter of FY09

During the second quarter of the fiscal year ending March 31, 2010 (July 1, 2009 to September 30, 2009), the number of policies on which payments were made and the number of policies on which non-payment decisions were made following appraisal were as follows.

• Lists of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.
  
  Second quarter of the fiscal year ending March 31, 2010 (July 1, 2009 to September 30, 2009)

For Claims(Number of Policies)

	Claims
	Death	Disaster	Severe Injury	Other	Total
Invalid, as fraudulent	0	0	0	0	0
Invalid, as acquired for illegal purposes	0	0	0	0	0
Cancelled for nondisclosure reasons	0	0	1	2	3
Cancelled for grave reason	0	0	0	0	0
Justified exclusion	7	0	0	0	7
Outside scope of reasons for payment	0	0	7	2	9
Other	0	0	0	0	0
Total of number on which non-payment decisions were made	7	0	8	4	19
Total number on which payments were made	955	11	44	244	1,254

For Benefits(Number of Policies)

	Benefits
	Death	Hospitalization	Surgery	Severe Injury	Other	Total
Invalid, as fraudulent	0	2	1	0	0	3
Invalid, as acquired for illegal purposes	0	0	0	0	0	0
Cancelled for nondisclosure reasons	0	59	38	0	0	97
Cancelled for grave reason	0	0	0	0	0	0
Justified exclusion	5	13	6	0	0	24
Outside scope of reasons for payment	0	40	1,628	13	3	1,684
Other	0	4	4	0	10	18
Total of number on which non-payment decisions were made	5	118	1,677	13	13	1,826
Total number on which payments were made	475	24,864	16,762	7	2,316	44,424

For Claims and Benefits Total(Number of Policies)

	Total
Invalid, as fraudulent	3
Invalid, as acquired for illegal purposes	0
Cancelled for nondisclosure reasons	100
Cancelled for grave reason	0
Justified exclusion	31
Outside scope of reasons for payment	1,693
Other	18
Total number on which non-payment decisions were made	1,845
Total number on which payments were made	45,678

Notes: Those lists above are recorded based on the calculation methods of Life Insurance Association of Japan.

• Quarterly disclosure of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.

(Number of Policies)

	Total number on which payments were maid	Total number on which non-payments were maid
FY2008 3Q	45,565	1,965
FY2008 4Q	44,994	1,781
FY2009 1Q	45,666	1,899
FY2009 2Q	45,678	1,845

2. The Number of Customer Complaints for the Second Quarter of FY09

The number of complaints received during the second quarter of the fiscal year ending March 31, 2010 (July 1, 2009 to September 30, 2009) was as follows.

• Definition of complaint
  • A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
  • An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
• Number of complaints received

Topic	Second quarter of the fiscal year ending March 31, 2010 (July 1, 2009 to September 30, 2009)
		Percentage of Total
Enrollment in insurance policy	779	22.9%
Payment of claims	362	10.7%
Post-signing procedures or dividends	1,433	42.2%
Payment of claims or benefits	342	10.1%
Other	478	14.1%
Total	3,394	100.0%

Note: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of November 4, 2009.

Note: This is an English-language summary of a Japanese announcement made by Sony Life on November 30, 2009. The summary was prepared by Sony Financial Holdings Inc. solely for the convenience of non-Japanese readers.