Information

Sony Life to Disclose the FY09.1Q Status of Insurance Claim and Benefit Payments and the Number of Customer Complaints

August 31, 2009

1. The Status of Insurance Claim and Benefit Payments for the First Quarter of FY09

During the first quarter of the fiscal year ending March 31, 2010 (April 1, 2009 to June 30, 2009), the number of policies on which payments were made and the number of policies on which non-payment decisions were made following appraisal were as follows.

• Lists of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.
  
  First Quarter of Fiscal Year Ending March 31, 2010 (April 1, 2009 to June 30, 2009)

For Claims(Number of Policies)

	Claims
	Death	Disaster	Severe Injury	Other	Total
Invalid, as fraudulent	0	0	0	0	0
Invalid, as acquired for illegal purposes	0	0	0	0	0
Cancelled for nondisclosure reasons	3	0	0	3	6
Cancelled for grave reason	0	0	0	0	0
Justified exclusion	16	0	0	0	16
Outside scope of reasons for payment	0	0	15	0	15
Other	0	0	0	0	0
Total of number on which non-payment decisions were made	19	0	15	3	37
Total number on which payments were made	905	13	50	215	1,183

For Benefits(Number of Policies)

	Benefits
	Death	Hospitalization	Surgery	Severe Injury	Other	Total
Invalid, as fraudulent	0	2	0	0	0	2
Invalid, as acquired for illegal purposes	0	0	0	0	0	0
Cancelled for nondisclosure reasons	1	78	44	0	2	125
Cancelled for grave reason	0	0	0	0	0	0
Justified exclusion	9	12	3	0	0	24
Outside scope of reasons for payment	0	643	1,622	6	12	1,704
Other	0	3	1	0	3	7
Total of number on which non-payment decisions were made	10	159	1,670	6	17	1,862
Total number on which payments were made	483	24,642	16,958	14	2,386	44,483

For Claims and Benefits Total(Number of Policies)

	Total
Invalid, as fraudulent	2
Invalid, as acquired for illegal purposes	0
Cancelled for nondisclosure reasons	131
Cancelled for grave reason	0
Justified exclusion	40
Outside scope of reasons for payment	1,719
Other	7
Total number on which non-payment decisions were made	1,899
Total number on which payments were made	45,666

Notes: Those lists above are recorded based on the calculation methods of Life Insurance Association of Japan.

• Quarterly disclosure of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.

(Number of Policies)

	Total number on which payments were maid	Total number on which non-payments were maid
FY2008 3Q	45,565	1,965
FY2008 4Q	44,994	1,781
FY2009 1Q	45,666	1,899

2. The Number of Customer Complaints for the First Quarter of FY09

The number of complaints received during the first quarter of the fiscal year ending March 31, 2010 (April 1, 2009 to June 30, 2009) was as follows.

• Definition of complaint
  • A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
  • An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
• Number of complaints received

Topic	First Quarter of Fiscal Year Ending March 31, 2010 (April 1, 2009 to June30, 2009)
		Percentage of Total
Enrollment in insurance policy	690	20.7%
Payment of claims	371	11.1%
Post-signing procedures or dividends	1,444	43.3%
Payment of claims or benefits	347	10.4%
Other	485	14.5%
Total	3,337	100.0%

Note: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of July 30, 2009.

Note: This is an English-language summary of a Japanese announcement made by Sony Life on August 31, 2009. The summary was prepared by Sony Financial Holdings Inc. solely for the convenience of non-Japanese readers.