Information
Sony Life to Disclose the FY08.2Q Status of Insurance Claim and Benefit Payments and the Number of Customer Complaints
November 28, 2008
1. The Status of Insurance Claim and Benefit Payments for the Second Quarter of FY2008
During the second quarter of the fiscal year ending March 31, 2009 (July 1, 2008 to September 30, 2008), the number of policies on which payments were made and the number of policies on which non-payment decisions were made following appraisal were as follows.
- Number of policies (individual life insurance) on which payments were made
| Second Quarter of Fiscal Year Ending March 31, 2009 (July 1, 2008 to September 30, 2008) | ||
|---|---|---|
| Insurance Claims | Benefits | |
| Total | 2,752 | 47,327 |
Note: The numbers indicated above are the number of payments that were made on individual life insurance policies, by type of benefit payment. Payment by type of benefit counts the number of payments made in each payment category. For example, one medical insurance policy on which one hospitalization benefit claim and one surgical procedure benefit claim was made would be counted as two payments.
- Number of policies (individual life insurance) on which non-payment decisions were reached
| Second Quarter of Fiscal Year Ending March 31, 2009 (July 1, 2008 to September 30, 2008) | ||
|---|---|---|
| Insurance Claims | Benefits | |
| Invalid, as fraudulent | 0 | 1 |
| Invalid, as acquired for illegal purposes | 0 | 0 |
| Cancelled for nondisclosure reasons | 1 | 60 |
| Cancelled for grave reason | 0 | 0 |
| Justified exclusion | 17 | 9 |
| Outside scope of reasons for payment | 37 | 256 |
| Other | 0 | 5 |
| Total | 55 | 331 |
Notes:
1. The numbers indicated above are the number of individual life insurance policies on which a non-payment decision was made.
2. The numbers indicated above include such factors as requests for benefit payments made although the number of days of hospitalization were insufficient, or payment request documentation (medical certificates, etc.) indicated a claim was clearly outside the scope of payment.
2. The Number of Customer Complaints for the Second Quarter of FY2008
The number of complaints received during the second quarter of the fiscal year ending March 31, 2009 (July 1, 2008 to September 30, 2008) was as follows.
-
Definition of complaint
- A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
- An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
- Number of complaints received
| Topic | Second Quarter of Fiscal Year Ending March 31, 2009 (July 1, 2008 to September 30, 2008) | |
|---|---|---|
| Percentage of Total | ||
| Enrollment in insurance policy | 622 | 28.6% |
| Payment of claims | 214 | 9.8% |
| Post-signing procedures or dividends | 767 | 35.2% |
| Payment of claims or benefits | 245 | 11.2% |
| Other | 331 | 15.2% |
| Total | 2,179 | 100.0% |
Note: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of October 27, 2008.
Note: This is an English-language summary of a Japanese announcement made by Sony Life on November 28, 2008. The summary was prepared by Sony Financial Holdings Inc. solely for the convenience of non-Japanese readers
