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Sony Life to Disclose the FY10.1Q Status of Insurance Claim, Benefit Payments, and the Number of Customer Complaints

August 31, 2010

1. The Status of Insurance Claim and Benefit Payments for the FY10.1Q

During the first quarter of the fiscal year ending March 31, 2011 (April 1, 2010 to June 30, 2010), the number of policies on which payments were made and the number of policies on which non-payment decisions were made were as follows.

  • Lists of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.

    First quarter ended June 30, 2010 (April 1, 2010 to June 30, 2010)
For Claims(Number of Policies)
Claims
Death Disaster Severe
Injury		 Other Total
Invalid, as fraudulent 0 0 0 0 0
Invalid, as acquired for illegal purposes 0 0 0 0 0
Cancelled for nondisclosure reasons 3 0 0 2 5
Cancelled for grave reason 0 0 0 0 0
Justified exclusion 18 3 0 4 25
Outside scope of reasons for payment 1 0 15 10 26
Other 0 0 0 0 0
Total of number on which non-payment decisions were made 22 3 15 16 56
Total number on which payments were made 1,029 6 54 260 1,349


For Benefits(Number of Policies)
Benefits
Death Hospitalization Surgery Severe
Injury		 Other Total
Invalid, as fraudulent 0 0 0 0 0 0
Invalid, as acquired for illegal purposes 0 0 0 0 0 0
Cancelled for nondisclosure reasons 3 53 26 0 1 83
Cancelled for grave reason 0 0 0 0 0 0
Justified exclusion 8 9 6 0 0 23
Outside scope of reasons for payment 0 34 1,912 9 6 1,961
Other 0 5 5 0 10 20
Total of number on which non-payment decisions were made 11 101 1,949 9 17 2,087
Total number on which payments were made 514 27,168 17,463 13 2,547 47,705


For Claims and Benefits Total(Number of Policies)
Total
Invalid, as fraudulent 0
Invalid, as acquired for illegal purposes 0
Cancelled for nondisclosure reasons 88
Cancelled for grave reason 0
Justified exclusion 48
Outside scope of reasons for payment 1,987
Other 20
Total number on which non-payment decisions were made 2,143
Total number on which payments were made 49,054

Notes: Those lists above are recorded based on the calculation methods of Life Insurance Association of Japan. Those lists above includes number of policies on which payments were made and the number of policies on which non-payment decisions were made for group insurance products from the third quarter ended December 31, 2009.


  • Quarterly disclosure of number of policies (individual life insurance) on which payments were made and the number of policies on which non-payment decisions were made.
(Number of Policies)
Total number on
which payments
were maid		 Total number on
which non-payments
were maid
FY09.1Q 45,666 1,899
FY09.2Q 45,678 1,845
FY09.3Q 46,858 2,018
FY09.4Q 46,990 1,968
FY10.1Q 49,054 2,143


2. The Number of Customer Complaints for the FY10.1Q

The number of complaints received during the first quarter ended June 30, 2010 (April 1, 2010 to June 30, 2010) was as follows.

  • Definition of complaint
    • A policyholder or related party was determined to have expressed dissatisfaction about life insurance to Sony Life
    • An application filed or a report submitted citing suspected inappropriate action by a party related to Sony Life
  • Number of complaints received
Topic First quarter ended June 30, 2010
(April 1, 2010 to June 30, 2010)
Percentage of Total
Enrollment in insurance policy 845 19.6%
Payment of claims 569 13.2%
Post-signing procedures or dividends 1,915 44.5%
Payment of claims or benefits 427 9.9%
Other 549 12.8%
Total 4,305 100.0%

Note: A complaint may change in category from the time of its initial receipt and its response. The above categorization is as of July 30, 2010.


Note: This is an English-language summary of a Japanese announcement made by Sony Life on August 31, 2010. The summary was prepared by Sony Financial Holdings Inc. solely for the convenience of non-Japanese readers.

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